Support

Contact PickSVG

Custom SVG design work, bulk and wholesale orders, licensing questions or a file that won't behave — this reaches the studio directly. Most common questions have a faster answer in the four links below; if yours isn't there, the form goes straight to our support lead.

Reply within 1 business day support@picksvg.com Worldwide, in English

Lost your download?

Lost your download? Every purchase stays in My files permanently. Sign in and download it again — no need to email. Open My files → Can I sell what I make? Yes — commercial use is included. The license page spells out exactly what is and isn't allowed. Read the license → How do I import the file? Step-by-step guides for Design Space, Silhouette Studio, ScanNCut and Glowforge. See the guides → Everything else ZIP files, formats, machine compatibility, refunds and how bundles are priced. Browse the FAQ →

Still stuck

Send us a message

The more detail you give up front, the fewer replies it takes to sort out. Fields marked optional genuinely are.

We use your details only to answer this message. See our privacy policy.

What to include

The design name or product URL
Which of the five formats you tried
Your machine and software version
A screenshot of the error, if there is one

Support details

Response time: Within 1 business day
Hours: Mon–Fri · weekend messages answered Monday
Email: support@picksvg.com
Language: English
Refunds: Refund policy

FAQ

Before you write to us

The five questions we're asked most, answered.

How long does PickSVG take to reply?

Within one business day, Monday to Friday. Messages sent over the weekend get answered Monday morning.

I lost my download link — what do I do?

You don't need us for that. Sign in and open My files, where every purchase stays available permanently. If you checked out as a guest, create an account with the same email address and your past orders link up automatically.

The file won't open or import — what should I send?

Tell us your machine and software version, which of the five formats you tried, and what the error said. A screenshot helps enormously. Most import problems turn out to be an unzipped-folder issue, or Silhouette Studio Basic needing the DXF rather than the SVG.

Can I request a design that isn't on the site?

Yes, and we do take requests — describe what you need and the machine you use. We can't take on trademarked logos, sports team marks or copyrighted characters.

Do you offer refunds?

Digital downloads aren't refundable once delivered, since the file can't be returned. But a file that genuinely doesn't work is a different matter — we'll fix or replace it. See the refund policy.